This guide helps you achieve operational excellence by identifying and eliminating the friction points that slow down your business. Through step-by-step instructions, you’ll learn how to run a friction audit, track problems across the customer journey, and build smarter systems that improve speed, service, and results.

Ideal for both new entrepreneurs and growing teams, this guide gives you a simple framework to reduce delays, streamline operations, and create a better experience for your customers.

What you’ll learn

How to identify the three main types of business friction

Step-by-step guidance for mapping the full customer journey

How to use surveys, support tickets, and data to find problems

A system for prioritizing issues based on impact

Practical plans for fixing friction and speeding up processes

Tips for measuring success through key performance indicators